Cookie Policy

Effective Date: April 20, 2026

This Cookie Policy explains how Encore AI Labs, Inc. (d/b/a Candle) (“we,” “us,” or “our”) uses cookies and similar tracking technologies on our website at www.trycandle.app.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. We use cookies and similar technologies (like pixels and SDKs) to improve your experience, measure marketing effectiveness and deliver relevant advertising about Candle on third-party platforms.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website to function and cannot be disabled. They enable:

• Authentication and login
• Security and fraud prevention
• Session management

Analytics Cookies

We use analytics tools like Amplitude to:

• Understand how visitors use our website and app
• Improve our Services and identify technical issues
• Measure user engagement

Advertising Cookies

We use advertising technologies to measure marketing effectiveness and show you relevant ads:

• Meta Pixel – Tracks conversions and delivers targeted ads on Facebook and Instagram. Collects information about your website activity, including pages viewed and actions taken.
• TikTok SDK – Measures advertising performance and shows you relevant ads on TikTok. Collects information about your website visits and interactions with our ads.
• AppsFlyer – Tracks how users discover and install our mobile app via its mobile attribution SDK. Helps us measure which advertising campaigns are most effective.

Your Choices

You may be able to control cookies through your browser settings depending on your device and browser. Note that blocking certain cookies may affect website functionality. To opt out of advertising cookies, you can adjust your privacy settings in your account or use platform-specific controls such as Facebook Ad Preferences.

California Residents

Under the CCPA, our use of advertising cookies may constitute “selling” or “sharing” personal information.

You have the right to opt out by:

• Emailing support@trycandle.app with “Do Not Sell or Share My Personal Information” in the subject line
• Enabling Global Privacy Control (GPC) in your browser (when we detect a GPC signal, we will not load non-essential advertising cookies)

Cookie Duration

• Session cookies – Deleted when you close your browser
• Persistent cookies– Stored for up to 13 months

Do Not Track

At this time, we do not respond to Do Not Track (DNT) browser signals. However, you can control cookies through the methods described above in this Cookie Policy, including through browser settings and platform-specific opt-out controls.

Updates

We may update this Cookie Policy from time to time. We will notify you of material changes by updating the effective date and, where appropriate, providing additional notice.

Contact Us

If you have questions about this Cookie Policy, contact us at support@trycandle.app.

For more information about how we handle your personal information, see our Privacy Policy.